Free CX Calculators
15 free customer experience calculators: NPS, CSAT, CES, churn rate, retention, CLV, FCR, AHT, support cost and CX ROI.
- Free
- No sign-up
- Instant result
- 15 tools
Satisfaction
Retention
Churn Rate Calculator
Customer churn rate for any period.
Customer Churn Cost Calculator
Annual revenue lost to churn and the savings from reducing it.
Customer Retention Rate Calculator
Share of existing customers kept, excluding new sign-ups.
Customer Lifetime Value (CLV) Calculator
Customer lifetime value and CLV:CAC ratio.
Activation Rate Calculator
Share of new sign-ups reaching your activation milestone.
Support operations
Customer Support Cost Calculator
Monthly support cost and cost per ticket by channel mix.
First Contact Resolution (FCR) Calculator
Share of issues solved without a follow-up contact.
Average Handle Time (AHT) Calculator
Minutes per contact, including hold and wrap-up time.
Strategy & planning
CX ROI Calculator
ROI and payback period for a CX investment.
CX Software Budget Estimator
Indicative monthly, annual and first-year cost for a CX tool.
CX Maturity Assessment
Five questions that place you on the CX maturity curve.
Customer Journey Stage Identifier
Find a customer's journey stage from three questions.
Diagnosed a problem? Find the fix
Frequently Asked Questions
Are these CX calculators really free?
Yes. Every calculator runs in your browser with no sign-up and no email gate. We don't store what you type.
Which CX metric should I track first?
Start with the one closest to revenue for your model: churn or retention rate for subscriptions, CSAT or CES for service-heavy businesses, and NPS for overall loyalty.