Last updated: October 31, 2026
These terms apply to your use of cx.tools ("CX Tools Directory"), operated by the provider named in our site notice. The site is free to use and needs no account.
You may use the site to research and compare tools, for personal or professional purposes, and you may link to any page. Our texts and comparisons are protected by copyright, and the directory as a collection is protected as a database (§ 87b UrhG). Copying substantial parts of them, or collecting them automatically in bulk, needs our written permission. Your statutory rights to use protected works remain unaffected.
CX Tools Directory provides information about customer experience tools and platforms. We do not own or operate the tools listed. Pricing, features and availability are set by the tool providers and can change at any time, so please check a tool yourself before you buy or rely on it.
Most listings are free editorial listings that we add at our own discretion. Vendors may buy a paid upgrade (such as a Rich Listing) or a paid service such as a sponsored article. Both are labelled "Advertising · Werbung". A listing is not an endorsement or recommendation of a tool. See our advertising page for details.
Company names, product names and logos belong to their owners and are used only to identify the tools listed. A listing does not mean we are affiliated with or endorsed by that company. If you own a brand and think a listing is wrong, contact us and we will review it.
Our "CX Concierge" suggests tools from our directory using keyword search. Suggestions can be wrong or incomplete. They are general information, not professional advice, so please check a tool on its provider's own website before you buy it.
We are liable without limitation for damages arising from injury to life, body, or health caused by a negligent or intentional breach of duty, and for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit).
For damages caused by slight negligence, we are liable only where an essential contractual obligation (an obligation whose fulfilment is necessary to achieve the purpose of the contract and on whose observance you may regularly rely) has been breached. In such cases, our liability is limited to the foreseeable damage typical for this type of agreement.
Any further liability is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) and for any guarantees expressly given by us remains unaffected. The above limitations also apply in favour of our legal representatives, employees, and agents.
The site links to third-party websites. Their operators are responsible for their content. We remove a link if we learn it is unlawful.
This section applies to vendors, who act as businesses (§ 14 BGB), not consumers. Vendors who purchase a listing may be provided with an account to manage that listing. If you have an account, you agree to:
By submitting listing content (including descriptions, logos, images, and links), you grant CX Tools Directory a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute that content on and in connection with the Service for as long as your listing is active.
Accuracy of your content: You are responsible for the accuracy of the information you submit. We do not verify vendor-submitted content.
Right to edit: CX Tools Directory may edit, summarise, reformat, or reposition listing content for length, tone, accuracy, consistency, or style. We will make reasonable efforts to reflect the vendor's intent, but editorial decisions rest with CX Tools Directory.
Rights in your content: If a third party makes a claim against us because content you submitted breaches its rights, and you are at fault, you will indemnify us against that claim, including reasonable legal costs.
No performance guarantee: CX Tools Directory does not guarantee any specific level of traffic, clicks, leads, conversions, or other results from a listing.
Right to refuse: We may decline to publish or continue any listing. If a listing is rejected before publication, any fees paid will be refunded. If a listing is removed after publication because of a violation of these Terms, inaccurate content, or conduct concerns, no refund is owed.
Listing removal on request: A vendor may request removal of their listing at any time by contacting us. Search engine caches and archived versions may retain the content for a period after removal.
Buyer disputes: CX Tools Directory does not sell, resell, or broker any listed tool. Any dispute between a buyer and a vendor about a tool is between the buyer and the vendor.
No partnership: A listing, whether paid or complimentary, does not create a partnership, joint venture, agency, employment, or reseller relationship between CX Tools Directory and the vendor.
Paid offers are for businesses only (§ 14 BGB), not consumers. Editorial listings are added at our discretion, free of charge, and cannot be requested. Listings requested by vendors, paid upgrades and services, and their prices, are shown on our advertising page and are quoted in euros (EUR), net of VAT where it applies.
Invoices are issued for each purchase and payment is due as stated on the invoice. We may suspend or remove a listing if payment is not received. Prices may change with notice; changes do not affect anything already agreed.
Complimentary listings: We may publish listings at no charge at our discretion, and we may change or remove them at any time. They create no obligation to keep a listing.
We may update these terms for future use of the site. The date at the top of this page shows the current version. Changes do not affect anything already agreed with you.
German law applies. If you are a consumer, this does not take away the mandatory protections of the country where you live. If you are a merchant or a legal entity under public law, the courts of Berlin have exclusive jurisdiction.
Questions about these terms? Email us atcontact@cx.tools.