NPS Calculator
The NPS calculator turns 0–10 "how likely are you to recommend us" answers into a Net Promoter Score from −100 to +100. Free, no sign-up, instant.
- Free
- No sign-up
- Instant result
- Benchmarks included
Enhanced NPS Calculator with Benchmarking
Calculate your NPS and compare against industry standards
How it's calculated
- Definition
- Net Promoter Score (NPS) is a loyalty metric based on one question: how likely is a customer to recommend you, on a 0–10 scale. Scores of 9–10 are promoters, 7–8 passives and 0–6 detractors.
- Formula
- NPS = % promoters − % detractors. Passives count towards the total but not the score.
- Benchmark
- Any score above 0 means more promoters than detractors. Above 50 is strong. Compare with your own trend and your industry, because averages vary widely by sector.
Our take
NPS is a good alarm and a poor diagnosis. One number tells you loyalty moved, not why. Always read the comments behind the 0–6 scores, and follow up with detractors within a few days, or the score turns into a vanity metric.
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Feedback & Survey software built for this metric:
Related free calculators
- CSAT Calculator
Customer Satisfaction Score from your 1–5 rating counts.
- Customer Effort Score (CES) Calculator
Average effort rating on the 1–7 CES scale, with an effort band.
Frequently Asked Questions
What is a good NPS score?
Above 0 means promoters outnumber detractors, above 50 is strong and above 70 is exceptional. Industry averages differ a lot, so compare against your own sector and your previous quarters.
How many responses do I need for a reliable NPS?
With fewer than about 100 responses a single answer can swing the score by several points. Report a range, not a precise number, until your sample grows.
Is NPS the same as CSAT?
No. NPS measures overall loyalty to the brand. CSAT measures satisfaction with one interaction or product.