Lucidchart vs Smaply

Compare two journey mapping & orchestration side by side.

Lucidchart

General diagramming tool popular for simple journey mapping, accessible to SMBs.

Best fit: Small Business, Startup teams.

API Integration
Integration Marketplace / 200+ Apps
Flowchart / Diagram Creation
Journey Mapping
Persona Builder
Real-Time Collaboration
Templates Library
Export Formats (CSV, JSON, PDF)
Custom Branding
Drag-and-Drop Builder

View Lucidchart

Smaply

Customer journey mapping and experience management platform built on service design methodology.

Best fit: Enterprise, Mid-Market teams.

AI-Assisted Research Synthesis
Security Certifications (ISO, SOC 2)
Single Sign-On (SSO)
API Integration
Data Platform / CDP Integration
Workflow Tool Integration (Jira, Asana)
Journey Mapping
Linked Journey Hierarchies
Persona Builder
Real-Time Collaboration