Microsoft Visio

Office-suite diagramming tool for basic flowcharts of customer steps.

Best fit: Enterprise, Mid-Market, Small Business teams.

Key features

• Microsoft Ecosystem Integration
• Flowchart / Diagram Creation
• Journey Mapping
• Real-Time Collaboration
• Service Design Blueprints
• Templates Library
• Export Formats (CSV, JSON, PDF)
• Drag-and-Drop Builder

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