CX Services & BPO
Scale your customer operations with managed service providers. From outsourcing customer support to implementing complex CX technology stacks.
TTEC
Global customer experience technology and services company focused on the design, implementation, and delivery of customer engagement solutions.
Key Services
- Customer Care Outsourcing
- CX Technology Implementation
- AI & Automation
- Sales & Revenue Growth
Teleperformance
Global digital business services company that partners with organizations across many industries and five continents.
Key Services
- Customer Care
- Technical Support
- Digital CX Transformation
- Back-Office Services
Concentrix
Global provider of customer experience (CX) solutions and technology, working with enterprise clients across many industries.
Key Services
- CX Process Services
- Voice & Digital Engagement
- Automation & Analytics
- Staff Augmentation
Foundever
Customer experience (CX) services company delivering support through digital-first solutions; describes itself as a strategic partner to 800+ brands.
Key Services
- Omnichannel Customer Experience
- CX Strategy & Design
- Learning & Development
- Digital Consulting
Alorica
Digital-first, people-focused customer experience (CX) services company with 25+ years of experience.
Key Services
- Customer Care
- Revenue Generation
- Content Moderation
- Digital Transformation
Managed Services vs. Consulting
While consultants define the strategy, managed service providers (MSPs) and Business Process Outsourcers (BPOs) handle the execution.
Depending on the provider, these partners may manage contact centers, implement and maintain CRM/CCaaS platforms, or provide staff augmentation for technical support at scale. Specific capabilities vary by firm. This page is for information only; confirm scope directly with each provider.
Looking for strategic advice rather than execution? Browse CX Consulting firms →
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