Twilio Flex

Programmable cloud contact centre platform with customisable agent desktop and API-first routing engine.

Best fit: Enterprise, Mid-Market teams.

Key features

• IVR and Voicebots
• Programmable Workflows
• Skills-Based Routing
• Multi-Channel Messaging Support
• Omnichannel Routing
• Voice / Phone Integration
• API Integration
• Pay-As-You-Go Pricing
• Unified Agent Desktop
• Workflow Automation
• Basic Analytics
• Conversation Analytics

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