Genesys Cloud CX

Cloud contact centre platform providing omnichannel routing across voice, chat, email, SMS, and social.

Best fit: Enterprise, Mid-Market teams.

Key features

• Speech Analytics
• IVR and Voicebots
• Skills-Based Routing
• Omnichannel Routing
• Multilingual Support
• Quality Management
• Workforce Management
• API Integration
• Integration Marketplace / 200+ Apps
• Co-Browse and Screen Share
• Basic Analytics
• Conversation Analytics

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