Zendesk Chat
Zendesk live chat and messaging solution for omnichannel customer communication.
Best fit: Mid-Market, Enterprise teams.
Key features
- Visitor Tracking
- Answer Bot / AI Deflection
- Skills-Based Routing
- Ticketing System
- Omnichannel Routing
- API Integration
- Integration Marketplace / 200+ Apps
- Canned Responses
- Live Chat Widget
- Workflow Automation
- Basic Analytics
- Chat Transcripts and Analytics
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