Freshchat
Part of the Freshdesk family - modern live chat with unified inbox, chatbots, and WhatsApp integration.
Best fit: Small Business, Mid-Market teams.
Key features
- Autonomous AI Frontline Support
- Bot-to-Human Handoff Orchestration
- Messaging Channel Integrations (WhatsApp, SMS)
- API Integration
- Integration Marketplace / 200+ Apps
- Canned Responses
- Contact Management
- Knowledge Base
- Live Chat Widget
- Mobile App
- Shared Inbox
- Workflow Automation
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