Hay
Open-source AI customer support automation for ecommerce and B2B SaaS. Handles frontline conversations autonomously.
Best fit: Small Business, Startup teams.
Key features
- Autonomous AI Frontline Support
- Human Escalation
- Ticketing System
- Multi-Channel Messaging Support
- Open Source
- Self-Hostable
- API Integration
- Canned Responses
- Knowledge Base
- Real-Time Collaboration
- Workflow Automation
- Basic Analytics
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