Hay

Open-source AI customer support automation for ecommerce and B2B SaaS. Handles frontline conversations autonomously.

Best fit: Small Business, Startup teams.

Key features

• Autonomous AI Frontline Support
• Human Escalation
• Ticketing System
• Multi-Channel Messaging Support
• Open Source
• Self-Hostable
• API Integration
• Canned Responses
• Knowledge Base
• Real-Time Collaboration
• Workflow Automation
• Basic Analytics

Explore more

• Hay alternatives
• All Customer Support tools
• Hay vs Freshdesk
• Hay vs Help Scout
• Hay vs Zendesk Suite