Freshdesk

Cloud-based customer support software with ticketing, a knowledge base, and AI-assisted agent tools.

Best fit: Mid-Market, Small Business teams.

Key features

• Answer Bot / AI Deflection
• Ticketing System
• Multilingual Support
• SLA / Enterprise Support
• API Integration
• Integration Marketplace / 200+ Apps
• Canned Responses
• Customer Portal / Community
• Knowledge Base
• Mobile App
• Real-Time Collaboration
• Workflow Automation

Explore more

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