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    Zonka Feedback

    Zonka Feedback is a Feedback & Survey tool for mid-market and enterprise teams. It lists 27 capabilities, including AI-Powered Text Analysis, Sentiment Analysis and Automated Alerts. Its standout attributes are AI-driven features and an integration marketplace (200+ apps).

    Best for
    Mid-Market, Enterprise
    Capabilities
    27 listed
    AI features
    Yes
    Integrations
    Marketplace (200+ apps)
    Visit Zonka FeedbackCompare alternatives

    Listing last updated

    Overview

    Multichannel feedback platform with real-time dashboards, AI-driven insights, and automated ticketing for low scores.

    Key Features

    AI-Powered Text Analysis
    Sentiment Analysis
    Automated Alerts
    Closed-Loop Feedback Management
    Ticketing for Low Scores
    Email Distribution
    In-App / In-Product Surveys
    Multi-Channel Distribution
    Multilingual Support
    Security Certifications (ISO, SOC 2)
    Single Sign-On (SSO)
    API Integration
    Integration Marketplace / 200+ Apps
    Contact Management
    Mobile App
    Real-Time Collaboration
    Advanced Survey Logic
    Skip Logic
    Workflow Automation
    Basic Analytics
    Custom Dashboards
    Real-Time Dashboards
    Custom Branding
    Drag-and-Drop Builder
    NPS, CSAT, and CES Surveys
    Rich Question Types
    Survey Template Library

    Look elsewhere if…

    • You're a small team without a dedicated admin. Zonka Feedback is listed for mid-market and enterprise teams and is probably more platform than you need.

    Buyer checklist

    1. 1Confirm Zonka Feedback covers your main feedback & survey workflow, not just adjacent use cases.
    2. 2Check reporting depth, integrations and who will own admin before the pilot.
    3. 3Ask for a realistic implementation timeline and the support model in writing.

    Commercial profile

    Likely pricing model

    Custom enterprise pricing

    Estimated from the segments it serves; confirm with the vendor.

    Deployment

    Cloud, API / integrations

    Integration signals

    API Integration
    Integration Marketplace / 200+ Apps

    Explore by buyer segment

    Mid-Market teams

    See where Zonka Feedback sits inside broader shortlists built for mid-market buyers.

    Best CX Tools for Mid-MarketFeedback & Survey for Mid-Market

    Enterprise teams

    See where Zonka Feedback sits inside broader shortlists built for enterprise buyers.

    Best CX Tools for EnterpriseFeedback & Survey for Enterprise

    Is this your tool?

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    FAQ

    What is Zonka Feedback best for?

    Zonka Feedback is best for Mid-Market, Enterprise teams that need strong support for AI-Powered Text Analysis, Sentiment Analysis, Automated Alerts.

    How should I evaluate Zonka Feedback?

    Start with your highest-value workflow, then validate setup effort, reporting quality, and the day-to-day usability for the teams who will actually run the platform.

    What should I compare Zonka Feedback against?

    Compare it against other Feedback & Survey tools with similar target market and workflow depth, then pressure-test the shortlist using demos and a scoped pilot.