Best CX Automation & Journey Orchestration for Enterprise Teams

Adobe Journey Optimizer - Cloud tool for marketers to design and automate personalised customer journeys across all channels.

Kitewheel (CSG) - Journey orchestration engine connecting systems and using rules/AI to coordinate customer interactions.

Kore.ai XO Platform - Conversational AI platform with journey orchestration for coordinating bot and human interactions.

Medallia Journey Orchestration - Real-time journey management platform tracking individual customer behaviour and automating the next best interaction.

Pegasystems Customer Decision Hub - AI-powered real-time decisioning engine recommending next best actions across every customer channel.

Qualtrics Journey Orchestration - Journey orchestration combining experience data with operational data to trigger personalised actions.