Salesforce Customer 360 vs Sprinklr Unified-CXM

Compare crm-integrated cx platforms and omnichannel engagement platforms software side by side.

Salesforce Customer 360

Unified CX platform connecting sales, service, marketing, commerce, and analytics.

Best fit: Enterprise, Mid-Market teams.

• AI-Powered Recommendations
• Loyalty Management
• Marketing Automation
• Multilingual Support
• API Integration
• Integration Marketplace / 200+ Apps
• Salesforce Integration
• Customer Portal / Community
• Knowledge Base
• Mobile App

View Salesforce Customer 360

Sprinklr Unified-CXM

Platform covering social media management, customer care, and advertising with unified digital channel workspace.

Best fit: Enterprise teams.

• AI-Powered Recommendations
• Sentiment Analysis
• Campaign Management
• Omnichannel Routing
• Social Media Engagement
• Multilingual Support
• API Integration
• CRM Integrations (HubSpot, Salesforce)
• Integration Marketplace / 200+ Apps
• Unified Agent Desktop

View Sprinklr Unified-CXM