Twilio Flex vs Sprinklr Unified-CXM

A side-by-side comparison of Twilio Flex and Sprinklr Unified-CXM to help you choose the right tool.

Twilio Flex

Programmable cloud contact center for fully customized engagement.

Features

• Programmable CCaaS
• API-first design
• Custom workflows

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Sprinklr Unified-CXM

Unified customer experience management across all channels.

Features

• Unified CXM
• AI-powered
• Social and digital

View Sprinklr Unified-CXM details