Microsoft Dynamics 365 vs Salesforce Customer 360

Compare crm-integrated cx platforms and customer relationship management software side by side.

Microsoft Dynamics 365

Microsoft CRM suite with tight Office 365 integration, AI copilot, and the Power Platform.

Best fit: Enterprise, Mid-Market teams.

• AI-Powered Recommendations
• Speech Analytics
• Marketing Automation
• Multilingual Support
• API Integration
• Data Platform / CDP Integration
• Microsoft Ecosystem Integration
• Contact Management
• Mobile App
• No-Code / Low-Code Builder

View Microsoft Dynamics 365

Salesforce Customer 360

Unified CRM platform connecting sales, service, marketing, commerce, and IT.

Best fit: Enterprise, Mid-Market teams.

• AI-Powered Recommendations
• Marketing Automation
• API Integration
• CRM Integrations (HubSpot, Salesforce)
• Integration Marketplace / 200+ Apps
• Salesforce Integration
• Contact Management
• Knowledge Base
• Mobile App
• Pipeline / Sales Management

View Salesforce Customer 360