HubSpot vs Hay

Compare customer relationship management and customer support software side by side.

HubSpot

All-in-one CRM platform with marketing, sales, service, and operations hubs.

Best fit: Mid-Market, Small Business, Startup teams.

Marketing Automation
Multilingual Support
API Integration
CRM Integrations (HubSpot, Salesforce)
Integration Marketplace / 200+ Apps
Contact Management
Free CRM Tier
Knowledge Base
Mobile App
Pipeline / Sales Management

Hay

Open-source AI customer support automation for ecommerce and B2B SaaS. Handles frontline conversations autonomously.

Best fit: Small Business, Startup teams.

Autonomous AI Frontline Support
Human Escalation
Ticketing System
Multi-Channel Messaging Support
Open Source
Self-Hostable
API Integration
Canned Responses
Knowledge Base
Real-Time Collaboration