Freshdesk vs LiveChat

Compare customer support and live chat & messaging software side by side.

Freshdesk

Cloud-based customer support software enabling businesses to provide stellar customer service.

Best fit: Mid-Market, Small Business teams.

Answer Bot / AI Deflection
Ticketing System
Multilingual Support
SLA / Enterprise Support
API Integration
Integration Marketplace / 200+ Apps
Canned Responses
Customer Portal / Community
Knowledge Base
Mobile App

LiveChat

Robust live chat solution for customer support and sales with rich feature set and 200+ integrations.

Best fit: Small Business, Mid-Market teams.

Visitor Tracking
Ticketing System
Multi-Channel Messaging Support
API Integration
Integration Marketplace / 200+ Apps
Canned Responses
Co-Browse and Screen Share
Live Chat Widget
Message Sneak Peek
Mobile App