Submit a resource

Collection Posts

Categories

Upload a resource to our platform in just a matter of seconds!

Submit a resource

CustomerThink: Your Source for Customer-Centric Insights and Expertise

CustomerThink is your go-to platform for insights, resources, and community engagement focused on customer experience excellence. Access expert articles, join discussions, and stay informed with the latest industry trends. Discover more at CustomerThink.

Heart of the Customer: Elevating Customer Experience through Insight and Strategy

Heart of the Customer empowers businesses with insights and strategies to elevate customer experience. Access expert advice, practical tools, and join a vibrant community of CX professionals. Discover more at Heart of the Customer

Adrian Swinscoe’s Blog: Insights and Strategies for Exceptional Customer Experience

Adrian Swinscoe's Blog offers practical insights and strategies for businesses aiming to deliver exceptional customer experiences. Explore expert articles, real-world examples, and engaging content to enhance your customer service practices. Discover more at Adrian Swinscoe's Blog.

Experience Investigators: Uncovering Insights to Elevate Customer Experience

Experience Investigators is your premier resource for insights and tools to elevate customer experience. Access expert articles, practical tools, and join a vibrant community of CX professionals. Discover more at Experience Investigators.

“The Experience Economy

"The Experience Economy" by B. Joseph Pine II and James H. Gilmore explores how businesses can thrive by creating memorable and engaging experiences. Learn practical strategies for staging unique experiences that captivate customers and drive loyalty. Available for $25.00 on Amazon.

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

"Hug Your Haters" by Jay Baer is a guide to transforming customer complaints into opportunities for loyalty. Learn how to embrace complaints, leverage technology, and create a customer-centric culture. Available for $15.00 on Amazon.

Mapping Experiences: Creating Customer Journey Maps and Alignment Blueprints

"Mapping Experiences" by Jim Kalbach provides a comprehensive framework for visualizing customer interactions and aligning organizational efforts. Learn how to create effective customer journey maps and alignment blueprints to drive strategic decision-making. Available for $35.00 on Amazon.

Customer Experience Management: Integrate, Measure, and Lead Your CX Efforts

"Customer Experience Management" by Nihat Tavsan offers a comprehensive guide to integrating and measuring your customer experience efforts. Learn how to align CX with business strategy, measure key metrics, and lead initiatives that enhance customer satisfaction. Available for $40.00 on Amazon.

Outside In: The Power of Putting Customers at the Center of Your Business

Outside In: The Power of Putting Customers at the Center of Your Business" by Kerry Bodine and Harley Manning provides a comprehensive guide to creating a customer-centric organization. Learn about the six disciplines of customer experience, journey mapping, and the ROI of CX. Available for $30.00 on Amazon.

Journey to Centricity: A Customer-Centric Approach to Stakeholder Capitalism

"Journey to Centricity" by Ilenia Vidili explores the power of customer-centric strategies within stakeholder capitalism. Discover practical frameworks, leadership insights, and real-world case studies to transform your business. Available for $25.00 on Amazon.

Subscribe to our newsletter and get the best resources every week

Categories

Admin

Subscribe to our newsletter

Subscribe to the CX newsletter for latest insights and trends in customer experience!

Copyright © CX Tools

Submit a resource