TextMagic Overview
TextMagic is an SMS-based platform designed to enhance customer experience (CX) by facilitating surveys and feedback collection through text messaging. With features such as predefined SMS templates, auto-responders, and detailed survey analytics, TextMagic provides businesses with an efficient and direct way to engage with their customers.
Key Features
- SMS-Based CX Tools: TextMagic specializes in SMS communication, making it easy for businesses to reach their customers directly on their mobile phones. This method is highly effective for gathering quick feedback and conducting surveys.
- Predefined SMS Templates: The platform offers a variety of predefined SMS templates that businesses can use to create and send surveys quickly. These templates ensure consistency and save time in crafting messages.
- Auto-Responders: TextMagic’s auto-responders enable automated replies to customer responses. This feature ensures that customers receive immediate acknowledgment of their feedback, enhancing engagement and satisfaction.
- SMS Survey Analytics: The platform provides detailed analytics on SMS survey responses. Businesses can track response rates, analyze feedback, and gain insights into customer sentiments and preferences.
- Cost-Effective Pricing: TextMagic’s pricing starts at $0.068 per text, making it an affordable option for businesses of all sizes. This pay-as-you-go pricing model allows businesses to scale their SMS campaigns according to their needs and budget.
- Integration Capabilities: TextMagic integrates with various third-party tools and systems, enabling businesses to incorporate SMS-based surveys and feedback collection into their existing workflows seamlessly.
- Resources and Support: TextMagic offers a range of resources, including tutorials, guides, and customer support, to help businesses make the most of the platform. Their support team is available to assist with any questions or technical issues.
Pricing
TextMagic’s pricing starts at $0.068 per text, with additional costs depending on the volume of messages sent and any additional features required. This flexible pricing model makes it accessible for both small and large businesses.
Discover More
To learn more about how TextMagic’s SMS-based CX tools can enhance your customer engagement and feedback collection, visit their website at TextMagic. Explore their features and start leveraging SMS for better customer insights today.