Medallia Overview

Medallia is a leading platform specializing in multi-channel feedback analysis and predictive behavior insights. Designed to enhance customer experience (CX) management, Medallia offers tools like NPS surveys, AI-driven text analytics, and real-time sentiment analysis to provide a comprehensive understanding of customer feedback.

Key Features

• NPS Surveys: Medallia’s Net Promoter Score (NPS) surveys help you measure customer loyalty and satisfaction. Gather valuable feedback to identify promoters, passives, and detractors, enabling you to take targeted actions.
• AI-Driven Text Analytics: Leverage artificial intelligence to analyze text feedback from various channels. Medallia’s AI-driven text analytics identify key themes, sentiments, and emerging trends, providing deep insights into customer opinions.
• Real-Time Sentiment Analysis: Understand customer emotions in real time with Medallia’s sentiment analysis tools. This allows you to promptly address issues and enhance the overall customer experience.

Pricing

Medallia offers custom pricing tailored to the specific needs of your business. For detailed pricing information and to request a quote, visit their website.

Discover More

To explore how Medallia can transform your feedback analysis and customer experience management, visit medallia.com.