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CX Books

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Dive into our curated collection of CX books and transform your approach to customer interactions.

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What Customers Crave” by Nicholas Webb

"What Customers Crave" by Nicholas Webb reveals essential strategies for understanding and meeting your customers' needs, ensuring memorable experiences at every touchpoint. Get your copy on Amazon.

“The Experience Economy” by B. Joseph Pine II and James H. Gilmore

"The Experience Economy" by B. Joseph Pine II and James H. Gilmore outlines the shift from a service-based to an experience-based economy, offering strategies for creating memorable customer experiences. Get your copy on Amazon.

“The Power of Moments” by Chip Heath and Dan Heath

"The Power of Moments" by Chip Heath and Dan Heath reveals why certain experiences have extraordinary impact and how you can create more memorable moments in your life. Get your copy on Amazon.

“The Customer of the Future” by Blake Morgan

"The Customer of the Future" by Blake Morgan outlines 10 guiding principles for businesses to stay ahead of evolving customer expectations. Get your copy on Amazon.

“Hug Your Haters” by Jay Baer

"Hug Your Haters" by Jay Baer teaches businesses how to turn customer complaints into opportunities for growth. Learn more and get your copy on Amazon.

“The Nordstrom Way” by Robert Spector and BreAnne O. Reeves

Explore the principles that have made Nordstrom a leader in customer experience with "The Nordstrom Way" by Robert Spector and BreAnne O. Reeves. Available now on Amazon.

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